There is a well-known proverb: act in haste, repent at leisure. We all do it sometimes: when we are under pressure we can often feel frustrated, upset, annoyed or some other such negative emotion. As a result, we may say or do things in a way which have a negative impact on others. The problem with this of course, is it can begin a chain reaction of negativity which is more than likely going to take time and effort to put right, and which may damage style workplace motivation and performance.

What changes are you going through in your organisation at the moment? Re-structuring? Shedding staff? Asking staff to work reduced hours? Changing processes? Changing environments and work spaces? Docking bonuses? The list of potential changes is endless! For some, it seems like one never-ending move (or “lurch”, depending on your perspective!) to another.

When someone gets into sales they are often instructed to start cold calling to build their income. So they go out and make a thousand cold calls on the phone or by going door-to-door until their knuckles are bloody and their feet are sore.